Terms and conditions

GENERAL 

• For all new booking requests, please complete the World Travel Rail booking request form electronically and email it back to me to action your booking request. Please note that I will only work according to the information on the booking Please ensure you complete the necessary fields correctly so I can action your booking as quickly as possible.
• Please check your confirmation for accuracy & the e-tickets/mobile passes issued upon receipt & verify all information (names, dates of travel, time of travel, class of travel) is correct before the client departs from SA. World Travel will not be held responsible for omissions or errors if not brought to World Travel’s attention immediately.
• Emailed/telephonic quotes are subject to availability and to change without prior Fares and times have not been booked and must only be used as a guideline for quoting purposes. The fares displayed are what is currently available at the time of quotation, and it is not guaranteed.
• The Rail Confirmation is not a valid travel Etickets will be issued once full payment is received.
• Only Etickets will be booked and issued in South Africa
• Ticketing method will be advised at the time of booking (Print at Home, Print at Station or Mobile Pass). Please check the confirmation email for details
• Please ensure that you read ALL THE RULES AND REGULATIONS on the World Travel will not be held responsible if clients fail to read all the rules about the type of ticket they have purchased i.e., restricted fares etc.
• Participating railways cannot be held responsible for damages due to strikes, delays or missed connections, theft or loss of baggage, non-compliance with visas and Covid regulations.
• World Travel is merely the intermediary of the transportation carriers we represent and assumes no liability resulting from the transport contract.
• Tampering with or altering the coupons or use by another person other than the one for whom it was issued, renders the eticket / mobile pass invalid and authorises railway staff to confiscate it and subjects the traveller to a penalty in local currency.
• It is your and/or the retail travel agent’s responsibility to ensure that you hold valid visas and travel documents for all the countries you will visit or transit on your rail It is not the responsibility of the World Travel 0to provide visa information. Please check the routing on a map and check particularly carefully all the “VIA” points printed on the rail tickets.
• The fare of the eticket / pass does not include the insurance of luggage, which is under the traveller’s surveillance at the stations and in the It is recommended that travellers buy insurance against the loss and theft of their personal belongings.
• Unless otherwise specified: (I) Children under the age of 4 travel for free provided he/she is not occupying a seat or (II) Children over the age of 4 and under 12 pay 50% of the adult fare. (III) Passengers under 28 years of age are classed as youths. (iv) Passengers over the age of 60 are classed as Seniors
• Under no circumstances are we allowed to give out the contact details of our Rail
• EURAIL PASSES – Travel bonuses and free transportation may necessitate the usage of a travel For a full list of bonuses and free transportation, please visit Pass Benefits Portal (eurail.com)
• Travel bonuses and free transportation can only be arranged locally at your
• Every booking accepted is subject to the conditions, tariffs and regulations imposed by the railroad
• Fares and times reflecting on the confirmation are subject to change and are only guaranteed once the booking has been issued.
• Please note that the carriers automatically allocate seats depending on To ensure that all passengers of the same party are seated together, the seat reservation must be booked at the same time, in the same booking (Seats can be swapped only once onboard.)
• The seat reservations are confirmed simultaneously and are adjoining or as close as possible. Seat/sleeper numbers do not necessarily follow Please note: if low-priced/restricted tickets have been booked, the seats/sleepers may not be confirmed together.
• World Travel encourages the passenger to always check for any itinerary or time changes at the station before the train departure date.
• All requests and follow-up instructions must be placed in
• Bookings will be cancelled automatically if it has not been ticketed within the ticketing time This date will be advised in the confirmation e-mail. If the date has not been advised, the booking must be issued immediately to avoid a price increase or time change.
• The rate of exchange used is only valid for 24 Please check with World Travel before submitting payment.
• A service will be charged for all
• All prices are NETT, please add on your service

2.  FORMS OF PAYMENT

• World Travel always requires pre-payment for services
• All payments must be cleared in World Travel’s bank account before tickets can be
• Proof of payment must be e-mailed to World
• When depositing into World Travel’s bank account, please state the booking reference number given on the confirmation sheet.
• A credit card link can be sent to the traveller/travel agent to process

3.  RELEASING OF DOCUMENTS 

• Etickets / Mobile Passes will only be released upon receipt of full

4.  REFUND POLICY & RE-ISSUING OF TICKETS

• All refund requests must be submitted to World Travel to apply for a refund within the time frame given to us by the managing railways. Thereafter, a refund will not be possible.
• World Travel cannot apply for any refunds not purchased through
• Expired train tickets or rail passes are non-
• Service fees are not refundable for any reason whatsoever, howsoever
• Refunds will not be granted on partially used passes /
• Seat and sleeper reservations are never refundable or exchangeable once
• Premier trains have strict after-sales rules and Please consult World Travel. (Please also check the tickets for the refund policy)
• Group bookings cannot be changed or refunded once the tickets have been
• Depending on the aftersales policy of the fare purchased, World Travel charges a refund administration fee of ZAR 400 per booking for all refund requests (providing the ticket is refundable)
• Service fees are non-
• Where an exchange is possible from South Africa, an exchange fee of ZAR 350.00 will apply per person.
• Once a refund has been approved, it may take up to 6 weeks for the monies to be refunded to
• No refunds in whole or in part are guaranteed and subject to supplier and carrier
• RATE OF EXCHANGE: Refunds will be processed once World Travel has received the refunded amount from the supplier at the rate of exchange of that day.
• AFTER-SALES POLICY WHEN COMBINING TWO OR MORE DIFFERENT FARE TYPES:
  When different types of fares with different aftersales conditions are booked together, the most restrictive after-sales conditions apply. This is particularly the case when flexible and non-flexible tickets are booked together. Please note that in these cases, a refund will not be possible.
• World Travel’s after-hours emergency fee is ZAR 285.00 per person.
• As World Travel and our supplier, Rail Europe neither owns nor operates the European Railroads or their companies, we must abide by their rules and regulations of the fare purchased.