FAQ's - General information

In Australia, we sell tickets for luxury cross-country train trips, including The Ghan, The Indian Pacific, The Overland and Great Southern Railway.

In Canada, we sell tickets on VIA Rail and Rocky Mountaineer operators. We are the GSA for credible operators in Europe, including SNCF, SBB, Eurostar, Lyria, Trenitalia, Italo, DB, Renfe, Ouigo Spain, and National Rail. Rail pass providers such as Eurail Passes and the Swiss Travel Pass are also offered.

We sell tickets across the entire Amtrak point-to-point and USA Rail Pass networks in the United States.

The value of purchasing a pass vs. point-to-point tickets depends on your travel plans. For limited city visits with set dates, point-to-point tickets might be cheaper.

But a Pass is usually more economical for extensive tours across multiple countries, states or cities. To determine the best choice, compare the total individual ticket prices with the daily average cost of a Pass. Remember that rail prices can vary based on booking time and travel period.

We will review the aftersales policy of the fare purchased and advise you if the changes you are requesting are available and if any associated fees or penalties apply.

Please provide us with the ticket details for the trip you need to cancel. We will cancel the booking and process a refund for you.

Cancellation fees will vary depending on the rules of the ticket you purchased, and we will advise you if you are required to pay cancellation fees.

Please Note: Not all tickets allow for refunds – it would depend on the fare level purchased.

Absolutely! We offer round-the-clock support, ready to assist, answer questions, and tackle any concerns at any time of day.

With our continuous backing, you can assure your clients of consistent assistance and peace of mind.

All rail tickets are issued electronically and will be emailed to you.

Tickets (except the Eurail Mobile Pass, which is accessible via their app) are already validated.